Terms and Conditions
Booking of 5 and under: A 48-hour cancellation policy applies to your booking. Please contact the hotel up to 48 hours prior to your booking date to avoid the associated charges.
Group bookings: For bookings of 6 or more people we will require a non-refundable deposit of 30% of the expected bill total. This will be processed on the credit card supplied at the time of booking. A 7-day cancellation policy applies to your booking, please contact the hotel up to 7 days before your booking date to avoid the associated charges.
Payment Policy: We do not accept split billings for any reservations.
Cancellation charge: If you cancel for any reason, attempt to modify your booking within the cancellation time, or do not arrive on your specified booking date then a full cancellation penalty of $70pp for High Tea or $89pp for Dinner will apply.
Please Note: when making a dinner booking on a Friday or Saturday night that the Wintergarden may be hosting entertainment events and by confirming your booking you accept that the Hydro Majestic will book entertainment at their discretion and that with your booking you may elect to choose a dinner and show package otherwise normal dinner service will conclude at 8.00pm.